New
1-Click Shopify Integration
Customer support on autopilot.
Thynex is the modern omnichannel helpdesk built for scaling e-commerce brands. Powered by Venus, our active AI Copilot/Agent, Thynex automatically reads your store policies, scans order histories, and drafts/sends perfect response suggestions in seconds.
Hello there! 👋
Do you struggle with a lot of customer support questions? I am Venus, the AI brain behind Thynex. I am here to help you automate your helpdesk.
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Do you need help with anything? Please let us know ;).
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Thynex Team
Support, beautifully automated.
You just saw Venus draft the perfect reply for a Live Chat. But Thynex does not stop there. Connect your Email, Instagram, WhatsApp, and Facebook to manage everything from one dashboard.
🔒 100% GDPR Compliant & Hosted Securely in Europe
Features Overview
One inbox. Every channel.
Make everyday operations more efficient with smart automation that simplifies routine tasks.
Automated Workflows – Save Hours Weekly
Stop jumping between tabs. Thynex unifies your Email, Live Chat, WhatsApp, Instagram, and Facebook Messenger into a single, high-performance dashboard. Wherever your customers reach out, your team is ready.
Deep Store integration.
Check orders, shipments and more directly from within the helpdesk, use your agents to automate tasks.
Real-Time Insights – Track & Optimize Performance
Check in on ticket response times, solving percentages and more.
Seamless Integrations – Connect all your software
Manage all the information you use to connect with customers from within the helpdesk
Fast Onboarding – Start in Minutes
Our onboarding setup makes it easy and quick to set-up and start responding.
Integrations
Seamless Integrations With Your Favorite Tools
You can easily integrate with the most used e-commerce/communication tools out there, making your life easier.
Shopify
Connect your e-commerce store to allow Venus to retrieve order & customer information. Venus can also check in on store-policies and pages to make sure the responses are always in line with what you want.
Sendcloud
No more scrolling through tracking information, all shipping & return information is integrated seamless into the helpdesk. Venus can spit through tracking information and relay that onto the customer.
Connect to your customers through WhatsApp, you can integrate the app into your inbox to respond to customers on Europe’s biggest chatting platform.
Are there people sliding in your dm’s? Then use the Instagram integration, it connects seamless with your inbox.
The old classic, e-mail. To this day it’s still the most widespread use of customer communication, respond to e-mails directly with Venus or type them yourself.
Transparent Pricing
Invest in automated support that scales
Choose the tier that fits your e-commerce volume. No hidden fees, cancel or upgrade anytime.
Founders Edition
Perfect for getting started — essential features for growing stores.
€99
/month
Includes:
- ✓ 250 Tickets (€0,40 per ticket over limit)
- ✓ Help Center Knowledge Base
- ✓ Live Chat (Thynex Branded)
- ✓ E-Commerce Integration
- ✓ Venus AI (Reply suggestions, ReWrite, Agents)
- ✓ Automatic Contact Identification
- ✓ E-mail support
Growth
For growing businesses — advanced features, higher limits, and key tools to scale.
€199
/month
Everything in Founders, plus:
- ✓ 500 Tickets (€0,25 per ticket over limit)
- ✓ AI Policies (up to 5 policies)
- ✓ Full Venus AI suite
- ✓ Live Chat (Unbranded)
- ✓ All European Languages (10+ languages)
- ✓ All integrations
- ✓ Custom Tone of Voice
- ✓ Ticketing Workflows
- ✓ Services Level Agreement Rules
- ✓ Role Based Permissions
- ✓ CSAT Review Notes
- ✓ Advanced Ticket Reporting
- ✓ E-mail support
Enterprise
For large organizations — unlimited access, dedicated support, and custom solutions.
€299
/month
Everything in Growth, plus:
- ✓ 1000 Tickets (€0,15 per ticket over limit)
- ✓ Vector-Indexed External Knowledge
- ✓ AI Policies (up to 10 policies)
- ✓ All 70+ Global Languages
- ✓ Company Ticketing
- ✓ Ticket Reporting
- ✓ Phone support
🔒 Every subscription includes our 30-day money-back guarantee. Try Thynex risk-free—if it doesn’t transform your customer support workflow, we’ll refund you in full, no questions asked.
Core Features
All customer information, streamlined into one helpdesk.
Make everyday operations more efficient with smart automation that simplifies routine tasks, enhances workflows.
One Inbox For All
Connect all your customer endpoints into one shared-inbox, making it easier to respond to incoming requests.
Smart Alerts & Notifications
Get notified when you customers respond, or make a new ticket.
Seamless Integration
Integrate with your favorite tools, to even further streamline the process of responding effectively to requests.
Workflow Automation
Automate workflows with our in-house Venus AI, you can create agents that do tasks for you. Such as responding, managing returns/shipments and more.
Venus AI-Powered
Powered by our latest AI Customer Service model: Venus. It’s the latest and greatest in terms of customer service, being trained on millions of queries.
Advanced Analytics
Locate chokepoints or holdups with the analytics provided by Thynex Helpdesk. You can easily see where problems arise, and solve them quickly.
Try it for less. Scale When You’re Ready.
Get started. Explore all features at your own pace — upgrade only when your business grows.